SMS Terms

Last updated August 5, 2026

This page covers text messaging with a yap agent. It is part of our Terms of Service, and our Privacy Policy explains what we do with the information. The service is operated by Krelok Systems LLC.

1. The program

The program is called yap agent messaging. An account on yap, a gym, a shop, a classroom, a newsletter, can have its own phone number. Text that number and you reach that account's agent, which answers questions about that business: hours, prices, availability, how to get started.

Every message we send is signed so you always know who you are talking to. It begins with yap - followed by the account name, like yap - Sara's Gym. yap operates the messaging service. The account provides the information its agent answers with.

2. How you opt in

There are two ways, and they work differently.

You text first.You send a message to an account's published number and the agent replies. Starting the conversation is your consent for us to answer it. We never message a number that has not texted us first.

You ask for updates. Some accounts offer notices you would not have asked for in the moment, like a class time changing. Those require you to opt in separately, by checking a box that is never checked for you, or by texting a keyword the account publishes. You will be told what you are signing up for before you agree to it.

Consent is not a condition of purchase. You can use an account's services without agreeing to receive any messages.

3. How often we message

Message frequency varies. In a conversation, we reply as long as you keep writing, and we stop when you stop. If you opt in to updates from an account, expect up to about 4 messages a month from that account unless it tells you otherwise when you sign up.

4. Cost

yap does not charge you to text an agent. Message and data rates may apply, depending on your mobile plan. Check with your carrier if you are not sure what yours are.

5. Stopping

Reply STOP to any message to end texts from that number. We will send one confirmation and then nothing further. STOP is handled the moment it arrives, before anything else reads your message.

If you want to start again later, text the number again and the conversation resumes.

6. Getting help

Reply HELP to any message and we will tell you who you are texting and how to reach us. You can also email hello@letyap.com at any time.

7. What we do with your messages

Your messages go to the agent for the account you texted, so it can answer you. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number, and we do not share it with other accounts on yap. Our Privacy Policy has the full picture.

8. Carriers

Mobile carriers are not liable for delayed or undelivered messages. We support the major US carriers, and delivery depends on their networks as well as ours.

9. Eligibility

You need to be at least 13 to use yap, and you must be the person who controls the phone number you text us from.

10. Changes

We will update this page as the product grows, and the date at the top will change with it. When a change matters, we will say so.